Language interpreters can be provided on request.BSL interpreters can be provided on request.Water bowls for assistance dogs are available.The assistance dog toilet or toileting area is located at the front of the hospital.There is an assistance dog toilet or toileting area on the hospital site. Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.Volunteers can be found in the Main Hospital foyer.There are volunteers available for help and assistance at the hospital.The email address for the Patient Advice and Liaison Service (PALS) is.The telephone number for the Patient Advice and Liaison Service (PALS) is 01483 402 757.The Patient Advice and Liaison Service (PALS) is located in the main foyer.There is a Patient Advice and Liaison Service (PALS) at the hospital.Parking on the hospital site can be busy so it is worth leaving some extra time to ensure that you are not late for your appointment.There is a free 20 minute pick up and drop off point at the front of the hospital and Blue Badge bays are available next to all entrances.Visitors and patients now have three payment options:Option 1 –Check in/Check out (pay by card)Option 2 – Pay and Display (pay by cash or card)Option 3 – Pay by Mobile App (using the ‘Waytopark’ app)For Option 1 and Option 2, please visit the Pay Machine and select either ‘Check in/Check out’ or ‘Pay and Display’ and then follow the instructions on screen.The Check in/Check out option means that you pay on exit which can be an advantage if you are not entirely sure how long you will need to park.Please note that there are car parking signs providing full instructions if required.The hospital is clearly signposted from all directions of travel. Take the exit signed to the Cathedral and the University. Royal Surrey County Hospital is situated just off the A3.
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